I. Delivery
1.1. Regular delivery of Goods is limited to the territory of the Republic of Poland and is carried out to the address indicated by the Customer when placing the Order.
1.2. Delivery costs are added to the price of the Goods purchased and are listed separately on the sales document. The Shop may change the delivery options offered at any time, whereby the delivery method accepted by the Buyer at the time of placing the Order will be binding for the Sales Agreement concluded as a result of that Order.
1.3. Delivery of ordered Goods is carried out via DHL and DPD courier services, to pickup points operated by DHL, DPD and ORLEN Paczka, or via delivery to an InPost Parcel Locker. In the winter period, due to the possibility of freezing and damage to the Goods, the Parcel Locker delivery option will be disabled, as described in the “Cart” section. Additionally, delivery costs will be indicated at the time of placing the Order and are available on the website: www.escinea.pl.
1.4. Delivery is made to the address indicated by the Customer; the authorization of persons receiving the shipment at that address will not be verified. If delivery is impossible or hindered due to an incorrect address provided (or an address that has become incorrect) or because the delivery was not accepted at that address or not accepted promptly – the Customer bears responsibility for this.
1.5. The dispatch time (understood as delivering the package to the courier company’s branch or handing it directly to the courier) is from 1 to 7 business days from the day the Customer submits the Order.
1.6. The Buyer or the recipient of the Order should check the condition of the package and the Goods upon delivery. If the delivered parcel is clearly damaged (visible signs of spillage, significant denting, torn packaging, etc.), it is recommended to refuse acceptance. In such a case, the parcel will be immediately returned to the Seller for clarification of the matter and for re-delivery of the ordered Goods.
1.7. In the event of any damage or shortages, the Buyer should refuse to accept the shipment and promptly draw up a damage report clearly describing all identified issues, and send it to sklep@escinea.pl (the courier will provide the report form).
1.8. For Parcel Locker deliveries, if any damage or shortages are discovered, the package should be left in the locker (or the recipient should visit the nearest InPost point to have a damage report drawn up). The Buyer should then immediately inform the Shop of the situation and clearly describe all irregularities by email to sklep@escinea.pl
- Orders over 200.00 zł – free delivery.
- Shipments are delivered on business days only.
- The delivery time by the courier company is counted from the moment the Goods are dispatched from the Shop until the moment the shipment is delivered to the specified address or pickup point by the courier.
- After the Goods are dispatched from the Shop, you will receive an email or SMS containing the shipment’s tracking number, which you can use to track its delivery on the carrier’s website and obtain information about how and when to pick it up.
II. Complaints Regarding Goods
2.1. The Seller – pursuant to Article 558 §1 of the Civil Code – completely excludes liability to Customers who are not Consumers for physical and legal defects of the Goods (warranty). This exclusion does not apply to a natural person concluding a contract directly related to their business activity when it follows from the content of that contract that it does not have a professional character for that person (as per the subject of their business activity made available under the CEIDG regulations).
2.2. ESCILAB Sp. z o.o., based in Warsaw, as the seller is liable to a Customer who is a Consumer within the meaning of Article 22[1] of the Civil Code under the warranty for defects to the extent specified by the Civil Code, in particular Articles 556 as well as 556[1] – 556[3] of the Civil Code.
2.3. Complaints arising from the violation of Customer rights guaranteed by law or by these Terms should be directed to sklep@escinea.pl. ESCILAB Sp. z o.o., based in Warsaw, undertakes to consider each complaint, as far as possible, within 30 days, and if that is not possible, to inform the Customer within that period when the complaint will be addressed.
2.4. ESCILAB Sp. z o.o., based in Warsaw, notes that customers’ subjective feelings regarding their individual tastes do not mean that the Goods have defects within the meaning of the provisions of the Civil Code concerning the warranty.
III. Complaints Regarding Electronic Services
3.1. ESCILAB Sp. z o.o., based in Warsaw, takes actions to ensure the correct functioning of the Shop, to the extent resulting from current technical knowledge, and undertakes to remove any irregularities reported by Customers within a reasonable time.
3.2. The Customer is obliged to immediately notify ESCILAB Sp. z o.o., based in Warsaw, of any irregularities or interruptions in the functioning of the online Shop service.
3.3. Any irregularities related to the functioning of the Shop can be reported by the Customer in writing to the address: ESCILAB Sp. z o.o., ul. Bukowa 15, 02-708 Warsaw, or via email to sklep@escinea.pl, or using the contact form available on the Shop’s website.
3.4. In a complaint regarding website service, the Customer should provide their name and surname, correspondence address, the type of problem and the date when it occurred in the functioning of the Shop.
3.5. ESCILAB Sp. z o.o., based in Warsaw, undertakes to consider each complaint related to electronic services, as far as possible, within 14 days, and if that is not possible, to inform the Customer within that period when the complaint will be resolved.
IV. Right to Withdraw from the Agreement
A Buyer who is a Consumer has the right to withdraw from the Sales Agreement without giving any reason within fourteen (14) days from the day on which the parcel was delivered to them.
4.2. The deadline to withdraw from the Agreement expires after 14 days from the day of delivery of the parcel.
4.3. To exercise the right of withdrawal from the Agreement, the Consumer is obliged to inform the Shop of their decision to withdraw from this Agreement by an unequivocal statement (made by telephone, sent by mail or by email).
4.4. The Consumer may use the model withdrawal form, however it is not mandatory.
MODEL WITHDRAWAL FORM:
(Please fill out and return this form only if you wish to withdraw from the Agreement.)
– To: ESCILAB Sp. z o.o., ul. Bukowa 15, 02-708 Warsaw, Poland
– I/We () hereby inform you of my/our () withdrawal from the sales agreement for the following goods () / for the supply of the following goods ():
– Date of conclusion of contract ()/receipt ()
– Name and surname of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is submitted on paper)
– Date
(*) Delete as not applicable.
4.5. To meet the withdrawal deadline, it is sufficient for the Consumer to send the information regarding the exercise of the right of withdrawal before the withdrawal period has expired. In the information about the withdrawal, it is recommended to provide additional details that will help identify the shipment.
4.6. The Goods must be returned in an unaltered state – not bearing signs of use – and in their original company packaging. The Customer is responsible for any reduction in the value of the Goods resulting from using them in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning.
4.7. The right of withdrawal cannot be exercised for purchased Goods that have been unsealed after delivery and which cannot be returned due to health protection or hygiene reasons. The Buyer is informed about the lack of possibility to withdraw from the purchase of products that have been unsealed and whose re-introduction for sale by the Shop would pose a risk in terms of hygiene and health protection for consumers.
4.8. In the event of withdrawal from this Agreement, the Shop will refund all payments received, including the costs of delivering the Goods (except for additional costs resulting from the Customer’s choice of a delivery method other than the least expensive standard delivery method offered by the Shop) promptly and in any case no later than 14 business days from the day on which the Shop was informed of the Consumer’s decision to withdraw from this Agreement. The Shop may withhold reimbursement of the aforementioned amount until it has received the Goods back or the Consumer has provided proof of having sent back the Goods, whichever occurs first. The above does not apply to partial withdrawal from the Agreement (with respect to selected Goods from the Order) in cases where delivery costs were charged at a flat rate – a fixed amount independent of the size of the delivery.
4.9. The direct cost of returning the Goods is borne by the Buyer.
4.10. If the Goods are returned to the Shop due to non-collection by the Buyer – without formally withdrawing from the contract – of a properly delivered product, all costs of delivery and return of the Goods are borne by the Buyer.